Technical Services Transparency
DOI:
https://doi.org/10.5860/lrts.57n1.118Abstract
Technical services departments in academic libraries have long struggled to communicate effectively with other library departments, particularly public services departments. As academic libraries acquire large numbers of digital resources, technical services departments are increasingly responsible for providing current information about those resources to public services staff. The authors of this paper describe the process of creating, testing, and implementing LibGuides (proprietary software for building library portals and facilitating information sharing in libraries) as a new way of communicating much-needed information between technical services and public services staff at Miami University Libraries.
References
Oxford English Dictionary
, s.v. “Communication, ” accessed September 23, 2012, www.oed.comnHollie C White, '“Documentation in Technical Services, ”' Serials Librarian 49 3 (2005): 47-55nIbid., 49nHamilton Mphidi, Retha Snyman, '“The Utilisation of an Intranet as a Knowledge Management Tool in Academic Libraries, ”' Electronic Library 22 5 (2004): 393-400nIbid., 395nDenise Pan, Gayle Bradbeer, Elaine Jurries, '“From Communication to Collaboration: Blogging to Troubleshoot E-Resources, ”' Electronic Library 29 3 (2010): 344-53nBecky Yoose, '“Wiki Adoption and Use in Academic Library Technical Services: An Exploratory Study, ”' Technical Services Quarterly 28 2 (2011): 132-59 Kristen Costello and Darcy Del Bosque, “For Better or Worse: Using Wikis and Blogs for Staff Communication in an Academic Library, ”
Journal of Web Librarianship
, no. 2(2010): 143–60nCostello and Del Bosque, “For Better or Worse, ” 155nIbid., 155–56nAdam Murray, '“Electronic Resource Management 2.0: Using Web 2.0 Technologies as Cost-Effective Alternatives to an Electronic Resource Management System, ”' Journal of Electronic Resources Librarianship 20 3 (2008): 156-68nLenore England, Li Fu, '“Electronic Resources Evaluation Central: Using Off-the-Shelf Software, Web 2.0 Tools, and LibGuides to Manage an Electronic Resources Evaluation Process, ”' Journal of Electronic Resources Librarianship 23 1 (2011): 30-42nIbid., 35n
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