Chapter 2: Analyzing Comments for Themes

Abstract

Chapter 2 examines themes that commonly arose in the comments: cost; the benefits and drawbacks of consortial membership; ILS functionality; customer support; and open source software. While comments on cost are almost universally negative, the other topics reflect a range of opinions. Librarians want mature, intuitive software with responsive vendors. They disagree on whether their current products, or open source alternatives, provide this.