Chapter 7: The Learning Curve
DOI:
https://doi.org/10.5860/ltr.49n8Abstract
Chapter 7 of Library Technology Reports (vol. 49, no. 8), “Streamlining Information Services Using Chatbots,” discusses how to use the data generated by chatbots. Reviewing conversation logs is essential to good chatbot performance. Methods to efficiently review logs and improve the accuracy of responses are examined .
