Chapter 1: Introducing Chatbots in Libraries
DOI:
https://doi.org/10.5860/ltr.49n8Abstract
Chapter 1 of Library Technology Reports (vol. 49, no. 8), “Streamlining Information Services Using Chatbots,” presents a brief history of chatbots, computer programs that use natural language to interact with users. They have existed for nearly fifty years and have been used in libraries since the mid-2000s; chatbots from ELIZA (1966) to Pixel (2010) are introduced .
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