Chapter 3: The Present and Future of the Library Mobile Experience
DOI:
https://doi.org/10.5860/ltr.49n6Abstract
Chapter 3 of Library Technology Reports (vol. 49, no. 6) “The Library Mobile Experience: Practices and User Expectations” takes a look at how the first generation of mobile library websites have changed over the last few years and discusses what mobile experience library patrons want. Several studies and surveys indicate that in spite of the small size of the smartphone screen, library patrons are willing to use mobile library websites for research. More sophisticated features—such as menu customization and personalization, study room reservation, text-message alerts for borrowed library items that are close to the due date, and live chat on the mobile device—appear to be in demand also. In order to provide a satisfactory mobile experience, libraries need to pay more attention to how they can meet the needs of library patrons creatively and efficiently when the patrons are in the mobile mindset of micro-tasking, being bored, or being local.
References
Steven Bell, '“Ever Wonder about That SMS Reference Service, ”' ACRLog (): (blog), February 8, 2006, http://acrlog.org/2006/02/08/ever-wonder-about-that-sms-reference-servicenColleen Cuddy, Paul Wrynn, '“Licensing Content for PDAs, ”' Journal of Electronic Resources in Medical Libraries 4 no. 1–2 (2007): 175-184nBall State University Libraries, “About UL Mobile, ” December 1, 2004, Internet Archive Wayback Machine, accessed June 10, 2013, http://web.archive.org/web/20041201152656/http://www.bsu.edu/libraries/mobile/about.htmlnAaron Tay, '“What Are Mobile Friendly Library Sites Offering? A Survey, ”' Musings about Librarianship (blog) (): April 24, 2010, http://musingsaboutlibrarianship.blogspot.com/2010/04/comparison-of-40-mobile-library-sites.htmln“M-Libraries, ” under “Mobile Interfaces (and/or OPACS), ” Library Success: A Best Practices Wiki, last modified April 12, 2013, www.libsuccess.org/index.php?title=M-Libraries#Mobile_interfaces_.28and.2For_OPACS.29nTay, “What Are Mobile Friendly Library Sites Offering?”n“MobiLIB, ” North Carolina State University Libraries, accessed May 13, 2013, www.lib.ncsu.edu/dli/projects/mobilibnTito Sierra, “Mobile Library Projects at North Carolina State University” (presentation, CNI Fall 2009 Membership Meeting, Washington, DC, December 15, 2009), www.cni.org/wp-content/uploads/2011/08/cni_mobile_sierra.pptnCarrie Gits, Rich Ackerman, '“New Technologies: Libraries & Beyond: ‘Going Mobile with Library Services,’”' (): Alvin Sherman Library, July 30, 2009, www.nova.edu/library/seflin/mobilelibrarytalk.htmlnHyejung Han, Wooseob Jeong, '“Mobile Web Interface of Academic Libraries, ”' Proceedings of the American Society for Information Science and Technology 49 no. 1 (2012): 1-4nIbid, 3. See Table 4nAlan Aldrich, “Universities and Libraries Move to the Mobile Web, ” EDUCAUSE Review Online, June 24, 2010, www.educause.edu/ero/article/universities-and-libraries-move-mobile-webnRobin Canuel, Chad Crichton, '“Canadian Academic Libraries and the Mobile Web, ”' New Library World 112 no. 3–4 (2011): 107-120n'Library Survey' (2008): Overall Frequencies and Charts by Respondent Type, ” http://lgdata.s3-website-us-east-1.amazonaws.com/docs/148/387319/2008MITSurveyResponsesbyType_charts_.pdfnMIT Libraries, 2011 MIT Libraries Survey—Survey Results by Respondent Type, with charts, http://libguides.mit.edu/mitlibrarysurveysnHeather Denny, “Survey Snapshot: Library Research Using Mobile Devices,” MIT Libraries News, December 3, 2012, http://libraries.mit.edu/sites/news/category/mobile-webnJamie Seeholzer, Joseph A Salem, '“Library on the Go: A Focus Group Study of the Mobile Web and the Academic Library, ”' College & Research Libraries 72 no. 1 (2011): 17nIbid, 19–20nIbid, 15nIbid, 15–19nSally Wilson and Graham McCarthy, “The Mobile University: From the Library to the Campus, ” Reference Services Review 38, no. 2 (May 18, 2010): 216nJosh Clark, Tapworthy: Designing Great iPhone Apps (Cambridge, MA: O’Reilly Media, 2010), 32nIbid, 33nAmy Fifarek, Amy Porter, Charles Harmon Ed., Michael Messina (Lanham Ed., MD Ed., '“The Gimme Engine: A True Story of Innovation, Creativity and Fun” in Mobile Library Services: Best Practices' (: Scarecrow Press 2013): 139-141n“Mobile-Friendly Resources” under “OCLS Shake It!”, Orange County Library System, accessed June 10, 2013, www.ocls.info/downloadables/mobileapps.aspnChun-Yi Wang, Hao-Ren Ke, and Wen-Chen Lu, “Design and Performance Evaluation of Mobile Web Services in Libraries: A Case Study of the Oriental Institute of Technology Library, ”
The Electronic Library
, no. 1 (2012): 33–50nIbidnIbidnSeeholzer and Salem, “Library on the Go.”n
