Chapter 4: VoIP in Reference, User Services, and Instruction
DOI:
https://doi.org/10.5860/ltr.46n5Abstract
VoIP tools are applied in numerous public services contexts. This chapter explores web voice and video implementations from reference to instruction and beyond.
References
Chad Boeninger, Skype Chat interview by the author, Jan. 19, 2010.nPaul Roberts, e-mail message to the author, March 24, 2010.nJan Dawson, e-mail message to the author, March 30, 2010.nJan Dawson, “askON CALL CiL Presentation,” April 18, 2010, http://jandawson.net/2010/04/18/askon-call-cil-presentationnDawson, e-mail message.nMargaret Rodermond, e-mail message to the author, March 30, 2010.nCarrie Phillips, e-mail message to the author, March 31, 2010.nEllen Hammond, '“Internationalization in Higher Education and Global Access in a Digital Age,”' Library Management 30 no. 1–2 (2009): 88-98nn