Chapter 3. Discovery and Fulfillment

Authors

  • Ted Fons

Abstract

Chapter 3 of Library Technology Reports (vol. 52, no. 5), “Improving Web Visibility: Into the Hands of Readers”

Shares results from surveys on what academic and public library patrons value in the library. It discusses discovery and fulfillment from a user’s perspective, distinguishing between the two, and where the library catalog fits in the process.

Author Biography

Ted Fons

Ted Fons is a Principal Consultant with Third Chapter Partners, a technology and marketing consulting firm for libraries and their commercial partners. Previously, he was Executive Director of Data Services at OCLC, where he provided vision and direction for OCLC’s global metadata network, including WorldCat. He participated in OCLC Research’s experiments with linked data and participated directly in the BIBFRAME Early Experimenters project. Earlier he held management positions at Innovative Interfaces and also worked in academic libraries. He holds an MLS from Syracuse University and a BA in international affairs from Marquette University.

References

Steve Potash (Chief Executive Officer, OverDrive, Inc.), interviewed by Ted Fons by telephone, 16 November, 2015.

Krista Soria, Jan Fransen, and Shane Nackerud, “Library Use and Undergraduate Student Outcomes: New Evidence for Students’ Retention and Academic Success,” portal: Libraries and the Academy 13, no. 2 (April 2013): 147–64, http://dx.doi.org/10.1353/pla.2013.0010.

Kathryn Zickuhr, Lee Rainie, Kristen Purcell, and Maeve Duggan, How Americans Value Public Libraries in Their Communities (Washington, DC: Pew Research Center, December 11, 2013), http://libraries.pewinternet.org/2013/12/11/libraries-in-communities.

OCLC, Perceptions of Libraries, 2010: Context and Community (Dublin, OH: OCLC, 2011), 4, www.oclc.org/reports/2010perceptions.en.html.

Merrilee Proffitt, James Michalko, and Melissa Renspie, Shaping the Library to the Life of the User: Adapting, Empowering, Partnering, Engaging (Dublin, OH: OCLC, 2015), 5, www.oclc.org/research/publications/

/oclcresearch-shaping-library-to-life-of-user-2015.html.

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Published

2016-07-21

Issue

Vol. 52 No. 5 (2016): July

Section

Chapters