Chapter 3. Confronting Concerns

Authors

  • Erin Rivero

Abstract

Today’s library and information professionals are confronting gendered voice assistant personas, bias in misunderstood speech, data privacy and security concerns, and inherited inequalities informing algorithms and misinformation. In chapter 3 of Library Technology Reports (vol. 56, no. 4), “Virtual Voice Assistants,” we address the ways library and information professionals can collaborate to create meaningful change to disrupt bias and inequality in digital assistant technology while safeguarding against privacy and security concerns and moving toward a more ethical and inclusive AI ecosystem.

Author Biography

Erin Rivero

Erin Rivero is the director of editorial creative for
Peacock, NBCUniversal’s new streaming service. She holds a master of management in library and information science from the University of Southern California, as well as master of arts degrees in teaching and international studies from Chapman University.

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Published

2020-06-08

Issue

Vol. 56 No. 4 (2020): May/June

Section

Chapters