Chapter 3 of Library Technology Reports (vol. 58, no. 1), “Types of Interactions,” provides an overview of interactions offered with library engagement platforms. David Lee King also discusses why libraries might be interested in different types of software-based customer engagements.
David Lee King is the Digital Services Director at Topeka and Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He speaks internationally about emerging trends, website management, digital experience, and social media, and has been published in many library-related journals. David is a Library Journal Mover and Shaker. He has written two books: Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections and Designing the Digital Experience: How to Use Experience Design Tools & Techniques to Build Websites Customers Love. David blogs at https://davidleeking.com.
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