Chapter 5 of Library Technology Reports (vol. 58, no. 1), “Library Engagement Platforms’ End Goal,” focuses on the end results. David Lee King describes scenarios where these services and engagement platforms succeed and what that might look like to the customer.
David Lee King is the Digital Services Director at Topeka and Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He speaks internationally about emerging trends, website management, digital experience, and social media, and has been published in many library-related journals. David is a Library Journal Mover and Shaker. He has written two books: Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections and Designing the Digital Experience: How to Use Experience Design Tools & Techniques to Build Websites Customers Love. David blogs at https://davidleeking.com.
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