Number 4 / July-August 2002

DOI: https://doi.org/10.5860/ltr.38n4

Published: 2002-07-01

Chapter 1: Introduction to Live Online Reference

Nancy Kalikow Maxwell

5-14
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Chapter 2: Administration and Management

Nancy Kalikow Maxwell

15-48
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Chapter 3: Online Reference Technologies and Products

Nancy Kalikow Maxwell

49-64
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Chapter 4: Case Studies

Nancy Kalikow Maxwell

65-70
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Chapter 5: Future of Live Online Reference Service

Nancy Kalikow Maxwell

71-72
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References

Nancy Kalikow Maxwell

73-87
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