What Reference Librarians Can Learn from <i>Car Talk</i>

Brian Stetler, '“‘Car Talk’ is Heading to Garage, ”' New York Times (June 9, 2012):nIbid.nAnna Copeland, “Car Talk: the Brothers Magliozzi go Trisyllabic, ”

Omni

(December 1993): 10; Frank Ahrens, “Boyz Under the Hood; ‘Car Talk’ Hosts Mix Advice and Idle Chatter in High- Octane Show, ”

Washington Post

(August 21, 1999): C1; Stetler, 2012; Charles R. Martell, “The Ubiquitous User: A Reexamination of Carlson’s Deserted Library, ”

portal: Libraries and the Academy

, no.4 (2005): 441–53.nM Kathleen Kern, Beth S Woodard, “The Reference Interview,” in

Reference & Information Services: An Introduction

, 4th ed., ed. Richard E. Bopp and Linda Smith (Santa Barbara, Calif: Libraries Unlimited, 2011), 57-94.nThe reference evaluation sheet we used is found in Kern and Woodard, “The Reference Interview, ” 74.nKern and Woodard, “The Reference Interview, ” 75–79.nIbid., 63.nTranscribed dialog is from the following Car Talk shows: #1033 (18:44–19:03) #552 (22:32–23:54) #1050 (11:30–12:05) #1033 (33:10–33:25) #729 (40:52–41:06) #930 (34:19–34:34) #808 (6:34–6:42) #1033 (10:34–10:37) #729 (7:05–7:07). Audio files are used with permission.nPeter Hernon, Charles McClure, '“Unobtrusive Reference Testing: The 55% Rule, ”' Library Journal (April 15, 1986): 37-41nKern and Woodard, “The Reference Interview, ” 75–79.n