The Application of RUSA Standards to the Virtual Reference Interview

() Reference and User Services Association.

Guidelines for Behavioral Performance and Information Service Providers

, June 2004, accessed December 28, 2012, nIbidn () Reference and User Service Association.

Guidelines for Implementing and Maintaining Virtual Reference Services

, June 2004, accessed December 29, 2012, nWyoma van Duinkerken, Karen L. MacDonald, Jane Stephens, '“The Chat Reference Interview: Seeking Evidence Based on RUSA’s Guidelines,”' New Library World 110 no. 3/4 (2009): 107nStephanie Willen Brown, “The Reference Interview: Theories and Practice,”

Library Philosohy and Practice

(Feb. 2008), 3nKay Ann Cassell,

Reference and Information in the 21st Century: An Introduction

(New York: Neal-Schuman Publishers, 2006), 15nMohamed Taher, “The Reference Interview Through Asynchronous E-Mail and Synchronous Interactive Reference: Does It Save the Time of the Interviewee?”

Internet Reference Services Quarterly

no. 3 (2002), 25nLindy Brewster, Miriam L. Matteson, Jennifer Salamon, '“A Systematic Review of Research on Live Chat Service,”' Reference and User Services Quarterly 51 no. 2 (2011): 173nIbid., 174nIbid., 178nVan Duinkerken, MacDonald, and Stephens, “The Chat Reference Interview,” 108nIbid., 111nIbid., 112nReference and User Services Association,

Guidelines for Behavioral Performance and Information Service Providers

, 2nBrown, “The Reference Interview: Theories and Practice,” 3nVan Duinkerken, MacDonald, and Stephens, “The Chat Reference Interview,” 112nIbidnReference and User Services Association,

Guidelines for Behavioral Performance and Information Service Providers

, 4nReference and User Services Association,

Guidelines for Implementing and Maintaining Virtual Reference Services

, 3nVan Duinkerken, MacDonald, and Stephens, “The Chat Reference Interview,” 112nJessica G. Bell, April P. Levy, “Making the Digital Connection More Personal,” in

The Virtual Reference Experience: Integrating Theory into Practice

, ed. R. David Lankes et al. (New York: Neal-Schuman Publishers, Inc., 2004), 153nVan Duinkerken, MacDonald and Stephens, “The Chat Reference Interview,” 113nIbid., 114nIbidnReference and User Services Association,

Guidelines for Behavioral Performance and Information Service Providers

, 5nVan Duinkerken, Macdonald, and Stephens, “The Chat Reference Interview,” 113nReference and User Services Association,

Guidelines for Implementing and Maintaining Virtual Reference Services

, 5nEileen G. Abels, “The E-Mail Interview,”

RQ

, no. 3 (Spring 1996): 11nReference and User Services Association,

Guidelines for Behavioral Performance and Information Service Providers

, 5nVan Duinkerken, MacDonald, and Stephens, “The Chat Reference Interview,” 115nReference and User Services Association,

Guidelines for Behavioral Performance and Information Service Providers

, 6–7nIbid., 7nVan Duinkerken, MacDonald, and Stephens, “The Chat Reference Interview,” 121n